Shipping
Every parcel is packed with care, intention, and maybe a whisper from the woods. I ship from Ontario, Canada using Chit Chats, which partners with trusted national and international carriers to offer affordable, tracked shipping across Canada and the U.S.
🇨🇦 Within Canada:
I offer flat rate shipping of $13 CAD nationwide. Orders are shipped through Chit Chats, with final delivery typically handled by Canada Post. You’ll receive a tracking number once your parcel is on its way. If you’re purchasing a small or flat item (like jewelry or stickers), I’ll refund any significant shipping overages.
🇺🇸 To the United States:
U.S. orders are also shipped via Chit Chats, using USPS once they cross the border. Shipping generally ranges from $16–$25 CAD, depending on weight and size. All orders include tracking, and delivery times vary by destination. Customs delays are rare, but not impossible (even magic has to wait in line sometimes).
🌍 International:
I’m not currently shipping outside of North America, but feel free to message me if you live beyond the veil and see something you love. Sometimes magic makes room.
Free Shipping:
Orders over $100 CAD ship free within Canada—because generosity and gratitude go hand-in-hand in my realm.
Estimated Delivery Times:
Canada: 2–8 business days
U.S.: 4–12 business days
Once a parcel leaves my hands and enters the shipping portal (or van), delivery times are in the carrier’s control—but I’ll always help if something goes sideways.
Pickups
If you're nearby and prefer to skip the shipping entirely, I offer local pickup in the following areas:
York Region (Newmarket, Aurora, Keswick, Vaughan, and surrounding)
Sundridge, Ontario and the nearby enchanting woods
Once your order is placed, I’ll reach out via email to arrange a pickup time and location that works for both of us. I do not currently offer porch pickup, but flexible meetups are available depending on the schedule and the season (and if the forest approves).
If you’d like to arrange pickup before placing an order, feel free to send a message through the Contact page or email me directly. I’m happy to coordinate something magical.
York Region - Durham Region - Simcoe County (Barrie, Innisfil, Orillia) - Muskoka District (Gravenhurst, Bracebridge, Huntsville) - Parry Sound District (Burks Falls, Sundridge, South River)
Digital Downloads
Your files will be available to download once payment is confirmed.
Processing Time
Each item is made or packaged with care and intention. Orders typically ship within 5–7 business days unless otherwise noted. Custom orders or made-to-order items may take longer. Please check individual listings for specific timelines.
Packaging
I use recyclable or reused materials as often as possible, with a focus on sustainability and earthy charm. Your package may arrive simply wrapped, but rest assured—it carries a little enchantment inside.
Returns & Exchanges
Due to the handmade and often one-of-a-kind nature of my items, I do not accept returns or exchanges at this time. However, if something arrives damaged or isn’t quite right, please reach out within 7 days of delivery and I’ll do my best to make it right. I want you to love your magic.
Cancellations
Cancellations are accepted within 24 hours of placing your order. After that, your piece may already be underway (or packed and kissed by a mushroom), and cancellations won’t be possible.
Custom Orders
I occasionally accept custom requests depending on availability and the season (and what the fae have allowed). Reach out via the Contact page to chat about your idea and we’ll see if the magic aligns.
Workshops & Events
Workshop bookings are non-refundable but may be transferable depending on timing and availability. Please contact me if you can’t make it.
Intellectual Property
All artwork, designs, and photos are the property of The Crafty Witch and may not be copied, reproduced, or used without express permission. Please don’t steal my spells—bad luck tends to follow those who do.